diff --git a/app/config.py b/app/config.py
index 7b7307a7..1f6d0b15 100644
--- a/app/config.py
+++ b/app/config.py
@@ -417,3 +417,4 @@ PHONE_PROVIDER_2_SECRET = os.environ.get("PHONE_PROVIDER_2_SECRET")
 
 ZENDESK_HOST = os.environ.get("ZENDESK_HOST")
 ZENDESK_API_TOKEN = os.environ.get("ZENDESK_API_TOKEN")
+ZENDESK_ENABLED = "ZENDESK_ENABLED" in os.environ