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{% extends 'default.html' %}
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{% set active_page = 'dashboard' %}
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{% block title %}
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Support
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{% endblock %}
{% block head %}
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< style >
.card-title {
font-size: 22px;
font-weight: 600;
margin-bottom: 3px;
}
< / style >
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{% endblock %}
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{% block default_content %}
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< div class = "col pb-3" >
< div class = "card" >
< div class = "card-body" >
< div class = "card-title mb-3" > Report a problem< / div >
< div class = "alert alert-info" >
If an email cannot be delivered to your mailbox, please check < a href = "/dashboard/notifications" > your
notifications< / a > for error messages
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< / div >
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< div class = "alert alert-warning" >
A support ticket will be created in Zendesk. Please do not include any sensitive information in the ticket.
< / div >
< form id = "supportZendeskForm" method = "post" enctype = "multipart/form-data" >
< div class = "mt-4 mb-5" >
< label for = "issueDescription" class = "form-label" > What happened?< / label >
< textarea class = "form-control" required name = "ticket_content" id = "issueDescription" rows = "3"
placeholder="Please provide as much information as possible. For example which alias(es), mailbox(es) ar affected, if this is a persistent issue...">{{- ticket_content or '' -}}< / textarea >
< / div >
< div class = "mt-5 font-weight-bold" >
Attach files to support request
< / div >
< div class = "mt-1 text-muted" > Only images, text and emails are accepted< / div >
< div class = "custom-file mt-2" >
< input type = "file" class = "custom-file-input" name = "ticket_files" id = "ticketFileGroup" multiple = "multiple" >
< label class = "custom-file-label" for = "ticketFileGroup" > Choose file< / label >
< / div >
< div class = "mt-5 font-weight-bold" >
Where can we reach you?
< / div >
< div class = "mt-2" >
Conversations related to this ticket will be sent to this address. Feel free to use an alias here.
< / div >
< div class = "input-group mb-3" id = "alias-group" >
< input type = "text" required class = "form-control" placeholder = "Email" name = "ticket_email"
v-model='ticket_email' aria-label="Email to send responses to" aria-describedby="button-addon2">
< div class = "input-group-append" >
< button class = "btn btn-outline-primary" type = "button" @ click = "generateRandomAlias" id = "button-addon2" >
Generate a random alias
< / button >
< / div >
< / div >
< div class = "mt-5" >
< button class = "btn btn-primary" > Create support ticket< / button >
< / div >
< / form >
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< / div >
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< / div >
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< / div >
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{% endblock %}
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{% block script %}
< script >
new Vue({
el: '#alias-group',
data: {
ticket_email: '{{ ticket_email }}'
},
methods: {
generateRandomAlias: async function (event) {
let result = await fetch('/api/alias/random/new', {method: 'POST'})
if (result.ok) {
let data = await result.json();
this.ticket_email = data.alias;
}
}
}
});
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$('.custom-file input').change(function (e) {
let files = [];
for (let i = 0; i < $(this)[0].files.length; i++) {
files.push($(this)[0].files[i].name);
}
$(this).next('.custom-file-label').html(files.join(', '));
});
< / script >
{% endblock %}
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