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Docs: Update bug_report.md

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@ -7,8 +7,8 @@ assignees: ''
---
ONLY CREATE A NEW ISSUE AFTER YOU HAVE VERIFIED THAT NO SIMILAR OR RELATED ISSUE ALREADY EXISTS:
https://github.com/photoprism/photoprism/issues
## ONLY CREATE A NEW ISSUE AFTER YOU HAVE VERIFIED THAT NO SIMILAR OR RELATED ISSUE ALREADY EXISTS ##
Existing Issues: https://github.com/photoprism/photoprism/issues
Never use GitHub Issues if you are unsure, have a general question, or need assistance. Thank you! 💐
@ -53,33 +53,37 @@ https://photoprism.app/contact
Learn how to diagnose frontend issues:
https://docs.photoprism.app/getting-started/troubleshooting/browsers/
Always provide a sample file if it is a file, import or index issue, otherwise we will not be able to process your report.
IMPORTANT: Always provide a sample file and logs if it is an import or indexing issue, otherwise we will not be able to process your report.
**Which software versions do you use?**
Your app version / build number can be found in *Settings* when you scroll to the bottom.
- PhotoPrism Architecture & Build Number
- Database Type & Version (MySQL or SQLite)
- PhotoPrism Architecture & Build Number (AMD64, ARM64, ARMv7,...)
- Database Type & Version (MariaDB, MySQL, SQLite,...)
- Operating System Types & Versions (Linux, Windows, Android,...)
- Browser Types & Versions (Firefox, Chrome, Safari on iPhone,...)
- Browser Plugins (if any)
- Browser Plugins & Ad Blockers (if any)
Always provide PhotoPrism, Database, and Operating System details if it is a server, file, import or index issue, otherwise we will not be able to process your report.
NOTE: The app version / build number can be found in *Settings* when you scroll to the bottom.
**What device is the backend running on?**
IMPORTANT:
1. Always provide database and operating system details if it is a backend, performance, import, or indexing issue.
2. Always provide web browser and operating system details if it is a frontend or performance issue.
This is especially important if you are reporting a performance, timing, or indexing problem. You can skip this if you are reporting a problem found on our public demo, or if it is a completely unrelated issue, such as a broken page layout.
**What device / server was PhotoPrism installed on?**
This is especially important if you are reporting a performance, import, or indexing problem. You can skip this if you are reporting a problem found on our public demo, or if it is a completely unrelated issue, such as a broken page layout.
- Device / Processor Type (Raspberry Pi 4, AMD Ryzen, Intel,...)
- Physical Memory incl Swap Space (in GB)
- Storage Type (HDD, SSD, RAID, USB, Network Storage,...)
- anything else that might be helpful
Always provide Device, Memory, and Storage details if it is a server, file, import or index issue, otherwise we will not be able to process your report.
IMPORTANT: Always provide device, memory, and storage details when you have a backend, performance, import, or indexing issue.
**Do you use a proxy, load balancer, firewall, VPN, or CDN?**
If yes, please specify type and version. You can skip this if you are reporting a completely unrelated issue.
NOTE THAT INCOMPLETE REPORTS CANNOT BE PROCESSED
IMPORTANT: Always provide this information if the issue is a performance, reliability, or frontend problem, such as connection errors, broken thumbnails, or video playback issues.
# INCOMPLETE REPORTS CANNOT BE PROCESSED #