diff --git a/src/services/electron/imageProcessor.ts b/src/services/electron/imageProcessor.ts
index 9f8a84aa3..dd3ac3442 100644
--- a/src/services/electron/imageProcessor.ts
+++ b/src/services/electron/imageProcessor.ts
@@ -1,5 +1,6 @@
 import { ElectronAPIs } from 'types/electron';
 import { ElectronFile } from 'types/upload';
+import { CustomError } from 'utils/error';
 import { convertBytesToHumanReadable } from 'utils/file/size';
 import { addLogLine } from 'utils/logging';
 import { logError } from 'utils/sentry';
@@ -37,7 +38,12 @@ class ElectronImageProcessorService {
             );
             return new Blob([convertedFileData]);
         } catch (e) {
-            logError(e, 'failed to convert heic natively');
+            if (
+                e.message !==
+                CustomError.WINDOWS_NATIVE_IMAGE_PROCESSING_NOT_SUPPORTED
+            ) {
+                logError(e, 'failed to convert heic natively');
+            }
             throw e;
         }
     }
@@ -68,7 +74,12 @@ class ElectronImageProcessorService {
             );
             return thumb;
         } catch (e) {
-            logError(e, 'failed to generate image thumbnail natively');
+            if (
+                e.message !==
+                CustomError.WINDOWS_NATIVE_IMAGE_PROCESSING_NOT_SUPPORTED
+            ) {
+                logError(e, 'failed to generate image thumbnail natively');
+            }
             throw e;
         }
     }
diff --git a/src/services/upload/thumbnailService.ts b/src/services/upload/thumbnailService.ts
index 74215c1ee..ca2025b45 100644
--- a/src/services/upload/thumbnailService.ts
+++ b/src/services/upload/thumbnailService.ts
@@ -88,13 +88,6 @@ async function generateImageThumbnail(
                 MAX_THUMBNAIL_SIZE
             );
         } catch (e) {
-            logError(
-                e,
-                'Error generating thumbnail using electron image processor',
-                {
-                    fileFormat: fileTypeInfo.exactType,
-                }
-            );
             return await generateImageThumbnailUsingCanvas(file, fileTypeInfo);
         }
     } else {
diff --git a/src/utils/error/index.ts b/src/utils/error/index.ts
index 57f1e8e56..df16db34a 100644
--- a/src/utils/error/index.ts
+++ b/src/utils/error/index.ts
@@ -51,6 +51,8 @@ export const CustomError = {
     UNKNOWN_ERROR: 'Something went wrong, please try again',
     TYPE_DETECTION_FAILED: (fileFormat: string) =>
         `type detection failed ${fileFormat}`,
+    WINDOWS_NATIVE_IMAGE_PROCESSING_NOT_SUPPORTED:
+        'Windows native image processing is not supported',
 };
 
 function parseUploadErrorCodes(error) {