192 lines
8.5 KiB
PHP
192 lines
8.5 KiB
PHP
<?php
|
|
|
|
namespace App\Http\Controllers;
|
|
|
|
use App\Models\Server;
|
|
use App\Models\Ticket;
|
|
use App\Models\TicketBlacklist;
|
|
use App\Models\TicketCategory;
|
|
use App\Models\TicketComment;
|
|
use App\Models\User;
|
|
use App\Notifications\Ticket\Admin\AdminCreateNotification;
|
|
use App\Notifications\Ticket\Admin\AdminReplyNotification;
|
|
use App\Notifications\Ticket\User\CreateNotification;
|
|
use Illuminate\Http\Request;
|
|
use Illuminate\Support\Facades\Auth;
|
|
use Illuminate\Support\Facades\Notification;
|
|
use Illuminate\Support\Str;
|
|
|
|
class TicketsController extends Controller
|
|
{
|
|
public function index()
|
|
{
|
|
$tickets = Ticket::where('user_id', Auth::user()->id)->paginate(10);
|
|
$ticketcategories = TicketCategory::all();
|
|
|
|
return view('ticket.index', compact('tickets', 'ticketcategories'));
|
|
}
|
|
|
|
public function create()
|
|
{
|
|
//check in blacklist
|
|
$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
|
|
if ($check && $check->status == 'True') {
|
|
return redirect()->route('ticket.index')->with('error', __("You can't make a ticket because you're on the blacklist for a reason: '".$check->reason."', please contact the administrator"));
|
|
}
|
|
$ticketcategories = TicketCategory::all();
|
|
$servers = Auth::user()->servers;
|
|
|
|
return view('ticket.create', compact('ticketcategories', 'servers'));
|
|
}
|
|
|
|
public function store(Request $request)
|
|
{
|
|
$this->validate($request, [
|
|
'title' => 'required',
|
|
'ticketcategory' => 'required',
|
|
'priority' => 'required',
|
|
'message' => 'required', ]
|
|
);
|
|
$ticket = new Ticket([
|
|
'title' => $request->input('title'),
|
|
'user_id' => Auth::user()->id,
|
|
'ticket_id' => strtoupper(Str::random(8)),
|
|
'ticketcategory_id' => $request->input('ticketcategory'),
|
|
'priority' => $request->input('priority'),
|
|
'message' => $request->input('message'),
|
|
'status' => 'Open',
|
|
'server' => $request->input('server'), ]
|
|
);
|
|
$ticket->save();
|
|
$user = Auth::user();
|
|
if(config('SETTINGS::TICKET:NOTIFY') == "all"){ $admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();}
|
|
if(config('SETTINGS::TICKET:NOTIFY') == "admin"){ $admin = User::where('role', 'admin')->get();}
|
|
if(config('SETTINGS::TICKET:NOTIFY') == "moderator"){ $admin = User::where('role', 'mod')->get();}
|
|
$user->notify(new CreateNotification($ticket));
|
|
if(config('SETTINGS::TICKET:NOTIFY') != "none"){
|
|
Notification::send($admin, new AdminCreateNotification($ticket, $user));
|
|
}
|
|
|
|
return redirect()->route('ticket.index')->with('success', __('A ticket has been opened, ID: #').$ticket->ticket_id);
|
|
}
|
|
|
|
public function show($ticket_id)
|
|
{
|
|
try {
|
|
$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
|
|
} catch (Exception $e)
|
|
{
|
|
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
|
|
}
|
|
$ticketcomments = $ticket->ticketcomments;
|
|
$ticketcategory = $ticket->ticketcategory;
|
|
$server = Server::where('id', $ticket->server)->first();
|
|
|
|
return view('ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
|
|
}
|
|
|
|
public function reply(Request $request)
|
|
{
|
|
//check in blacklist
|
|
$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
|
|
if ($check && $check->status == 'True') {
|
|
return redirect()->route('ticket.index')->with('error', __("You can't reply a ticket because you're on the blacklist for a reason: '".$check->reason."', please contact the administrator"));
|
|
}
|
|
$this->validate($request, ['ticketcomment' => 'required']);
|
|
try {
|
|
$ticket = Ticket::where('id', $request->input('ticket_id'))->firstOrFail();
|
|
} catch (Exception $e)
|
|
{
|
|
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
|
|
}
|
|
$ticket->status = 'Client Reply';
|
|
$ticket->update();
|
|
$ticketcomment = TicketComment::create([
|
|
'ticket_id' => $request->input('ticket_id'),
|
|
'user_id' => Auth::user()->id,
|
|
'ticketcomment' => $request->input('ticketcomment'),
|
|
'message' => $request->input('message'),
|
|
]);
|
|
$user = Auth::user();
|
|
$admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();
|
|
$newmessage = $request->input('ticketcomment');
|
|
Notification::send($admin, new AdminReplyNotification($ticket, $user, $newmessage));
|
|
|
|
return redirect()->back()->with('success', __('Your comment has been submitted'));
|
|
}
|
|
public function changeStatus($ticket_id)
|
|
{
|
|
try {
|
|
$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
|
|
} catch (Exception $e)
|
|
{
|
|
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
|
|
}
|
|
if($ticket->status == "Closed"){
|
|
$ticket->status = "Reopened";
|
|
$ticket->save();
|
|
return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
|
|
}
|
|
$ticket->status = "Closed";
|
|
$ticket->save();
|
|
return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
|
|
}
|
|
|
|
public function dataTable()
|
|
{
|
|
$query = Ticket::where('user_id', Auth::user()->id)->get();
|
|
|
|
return datatables($query)
|
|
->addColumn('category', function (Ticket $tickets) {
|
|
return $tickets->ticketcategory->name;
|
|
})
|
|
->editColumn('title', function (Ticket $tickets) {
|
|
return '<a class="text-info" href="'.route('ticket.show', ['ticket_id' => $tickets->ticket_id]).'">'.'#'.$tickets->ticket_id.' - '.htmlspecialchars($tickets->title).'</a>';
|
|
})
|
|
->editColumn('status', function (Ticket $tickets) {
|
|
switch ($tickets->status) {
|
|
case 'Reopened':
|
|
case 'Open':
|
|
$badgeColor = 'badge-success';
|
|
break;
|
|
case 'Closed':
|
|
$badgeColor = 'badge-danger';
|
|
break;
|
|
case 'Answered':
|
|
$badgeColor = 'badge-info';
|
|
break;
|
|
default:
|
|
$badgeColor = 'badge-warning';
|
|
break;
|
|
}
|
|
|
|
return '<span class="badge '.$badgeColor.'">'.$tickets->status.'</span>';
|
|
})
|
|
->editColumn('priority', function (Ticket $tickets) {
|
|
return __($tickets->priority);
|
|
})
|
|
->editColumn('updated_at', function (Ticket $tickets) {
|
|
return ['display' => $tickets->updated_at ? $tickets->updated_at->diffForHumans() : '',
|
|
'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
|
|
})
|
|
->addColumn('actions', function (Ticket $tickets) {
|
|
$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
|
|
$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
|
|
$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
|
|
|
|
return '
|
|
<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
|
|
<form class="d-inline" method="post" action="'.route('ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]).'">
|
|
'.csrf_field().'
|
|
'.method_field('POST').'
|
|
<button data-content="'.__($statusButtonText).'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white '.$statusButtonColor.' mr-1"><i class="fas '.$statusButtonIcon.'"></i></button>
|
|
</form>
|
|
|
|
</form>
|
|
';
|
|
})
|
|
->rawColumns(['category', 'title', 'status', 'updated_at', "actions"])
|
|
->make(true);
|
|
}
|
|
}
|