196 lines
8.7 KiB
PHP
196 lines
8.7 KiB
PHP
<?php
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namespace App\Http\Controllers;
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use App\Models\Server;
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use App\Models\Ticket;
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use App\Models\TicketBlacklist;
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use App\Models\TicketCategory;
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use App\Models\TicketComment;
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use App\Models\User;
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use App\Notifications\Ticket\Admin\AdminCreateNotification;
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use App\Notifications\Ticket\Admin\AdminReplyNotification;
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use App\Notifications\Ticket\User\CreateNotification;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Notification;
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use Illuminate\Support\Str;
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class TicketsController extends Controller
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{
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public function index()
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{
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$tickets = Ticket::where('user_id', Auth::user()->id)->paginate(10);
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$ticketcategories = TicketCategory::all();
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return view('ticket.index', compact('tickets', 'ticketcategories'));
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}
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public function store(Request $request)
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{
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$this->validate($request, [
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'title' => 'required',
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'ticketcategory' => 'required',
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'priority' => 'required',
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'message' => 'required',]
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);
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$ticket = new Ticket([
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'title' => $request->input('title'),
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'user_id' => Auth::user()->id,
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'ticket_id' => strtoupper(Str::random(8)),
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'ticketcategory_id' => $request->input('ticketcategory'),
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'priority' => $request->input('priority'),
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'message' => $request->input('message'),
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'status' => 'Open',
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'server' => $request->input('server'),]
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);
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$ticket->save();
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$user = Auth::user();
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if (config('SETTINGS::TICKET:NOTIFY') == "all") {
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$admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();
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}
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if (config('SETTINGS::TICKET:NOTIFY') == "admin") {
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$admin = User::where('role', 'admin')->get();
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}
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if (config('SETTINGS::TICKET:NOTIFY') == "moderator") {
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$admin = User::where('role', 'mod')->get();
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}
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$user->notify(new CreateNotification($ticket));
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if (config('SETTINGS::TICKET:NOTIFY') != "none") {
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Notification::send($admin, new AdminCreateNotification($ticket, $user));
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}
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return redirect()->route('ticket.index')->with('success', __('A ticket has been opened, ID: #') . $ticket->ticket_id);
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}
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public function show($ticket_id)
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{
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try {
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$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
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} catch (Exception $e) {
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return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
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}
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$ticketcomments = $ticket->ticketcomments;
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$ticketcategory = $ticket->ticketcategory;
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$server = Server::where('id', $ticket->server)->first();
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return view('ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
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}
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public function reply(Request $request)
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{
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//check in blacklist
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$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
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if ($check && $check->status == 'True') {
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return redirect()->route('ticket.index')->with('error', __("You can't reply a ticket because you're on the blacklist for a reason: '" . $check->reason . "', please contact the administrator"));
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}
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$this->validate($request, ['ticketcomment' => 'required']);
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try {
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$ticket = Ticket::where('id', $request->input('ticket_id'))->firstOrFail();
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} catch (Exception $e) {
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return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
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}
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$ticket->status = 'Client Reply';
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$ticket->update();
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$ticketcomment = TicketComment::create([
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'ticket_id' => $request->input('ticket_id'),
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'user_id' => Auth::user()->id,
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'ticketcomment' => $request->input('ticketcomment'),
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'message' => $request->input('message'),
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]);
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$user = Auth::user();
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$admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();
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$newmessage = $request->input('ticketcomment');
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Notification::send($admin, new AdminReplyNotification($ticket, $user, $newmessage));
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return redirect()->back()->with('success', __('Your comment has been submitted'));
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}
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public function create()
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{
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//check in blacklist
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$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
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if ($check && $check->status == 'True') {
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return redirect()->route('ticket.index')->with('error', __("You can't make a ticket because you're on the blacklist for a reason: '" . $check->reason . "', please contact the administrator"));
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}
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$ticketcategories = TicketCategory::all();
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$servers = Auth::user()->servers;
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return view('ticket.create', compact('ticketcategories', 'servers'));
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}
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public function changeStatus($ticket_id)
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{
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try {
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$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
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} catch (Exception $e) {
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return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
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}
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if ($ticket->status == "Closed") {
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$ticket->status = "Reopened";
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$ticket->save();
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return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
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}
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$ticket->status = "Closed";
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$ticket->save();
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return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
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}
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public function dataTable()
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{
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$query = Ticket::where('user_id', Auth::user()->id)->get();
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return datatables($query)
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->addColumn('category', function (Ticket $tickets) {
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return $tickets->ticketcategory->name;
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})
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->editColumn('title', function (Ticket $tickets) {
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return '<a class="text-info" href="' . route('ticket.show', ['ticket_id' => $tickets->ticket_id]) . '">' . '#' . $tickets->ticket_id . ' - ' . htmlspecialchars($tickets->title) . '</a>';
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})
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->editColumn('status', function (Ticket $tickets) {
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switch ($tickets->status) {
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case 'Reopened':
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case 'Open':
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$badgeColor = 'badge-success';
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break;
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case 'Closed':
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$badgeColor = 'badge-danger';
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break;
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case 'Answered':
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$badgeColor = 'badge-info';
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break;
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default:
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$badgeColor = 'badge-warning';
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break;
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}
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return '<span class="badge ' . $badgeColor . '">' . $tickets->status . '</span>';
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})
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->editColumn('priority', function (Ticket $tickets) {
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return __($tickets->priority);
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})
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->editColumn('updated_at', function (Ticket $tickets) {
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return ['display' => $tickets->updated_at ? $tickets->updated_at->diffForHumans() : '',
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'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
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})
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->addColumn('actions', function (Ticket $tickets) {
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$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
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$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
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$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
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return '
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<a data-content="' . __('View') . '" data-toggle="popover" data-trigger="hover" data-placement="top" href="' . route('ticket.show', ['ticket_id' => $tickets->ticket_id]) . '" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
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<form class="d-inline" method="post" action="' . route('ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]) . '">
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' . csrf_field() . '
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' . method_field('POST') . '
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<button data-content="' . __($statusButtonText) . '" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white ' . $statusButtonColor . ' mr-1"><i class="fas ' . $statusButtonIcon . '"></i></button>
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</form>
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</form>
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';
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})
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->rawColumns(['category', 'title', 'status', 'updated_at', "actions"])
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->make(true);
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}
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}
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