id)->paginate(10);
$ticketcategories = TicketCategory::all();
return view('ticket.index', compact('tickets', 'ticketcategories'));
}
public function store(Request $request)
{
$this->validate($request, [
'title' => 'required',
'ticketcategory' => 'required',
'priority' => 'required',
'message' => 'required',]
);
$ticket = new Ticket([
'title' => $request->input('title'),
'user_id' => Auth::user()->id,
'ticket_id' => strtoupper(Str::random(8)),
'ticketcategory_id' => $request->input('ticketcategory'),
'priority' => $request->input('priority'),
'message' => $request->input('message'),
'status' => 'Open',
'server' => $request->input('server'),]
);
$ticket->save();
$user = Auth::user();
if (config('SETTINGS::TICKET:NOTIFY') == "all") {
$admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();
}
if (config('SETTINGS::TICKET:NOTIFY') == "admin") {
$admin = User::where('role', 'admin')->get();
}
if (config('SETTINGS::TICKET:NOTIFY') == "moderator") {
$admin = User::where('role', 'mod')->get();
}
$user->notify(new CreateNotification($ticket));
if (config('SETTINGS::TICKET:NOTIFY') != "none") {
Notification::send($admin, new AdminCreateNotification($ticket, $user));
}
return redirect()->route('ticket.index')->with('success', __('A ticket has been opened, ID: #') . $ticket->ticket_id);
}
public function show($ticket_id)
{
try {
$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
} catch (Exception $e) {
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
}
$ticketcomments = $ticket->ticketcomments;
$ticketcategory = $ticket->ticketcategory;
$server = Server::where('id', $ticket->server)->first();
return view('ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
}
public function reply(Request $request)
{
//check in blacklist
$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
if ($check && $check->status == 'True') {
return redirect()->route('ticket.index')->with('error', __("You can't reply a ticket because you're on the blacklist for a reason: '" . $check->reason . "', please contact the administrator"));
}
$this->validate($request, ['ticketcomment' => 'required']);
try {
$ticket = Ticket::where('id', $request->input('ticket_id'))->firstOrFail();
} catch (Exception $e) {
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
}
$ticket->status = 'Client Reply';
$ticket->update();
$ticketcomment = TicketComment::create([
'ticket_id' => $request->input('ticket_id'),
'user_id' => Auth::user()->id,
'ticketcomment' => $request->input('ticketcomment'),
'message' => $request->input('message'),
]);
$user = Auth::user();
$admin = User::where('role', 'admin')->orWhere('role', 'mod')->get();
$newmessage = $request->input('ticketcomment');
Notification::send($admin, new AdminReplyNotification($ticket, $user, $newmessage));
return redirect()->back()->with('success', __('Your comment has been submitted'));
}
public function create()
{
//check in blacklist
$check = TicketBlacklist::where('user_id', Auth::user()->id)->first();
if ($check && $check->status == 'True') {
return redirect()->route('ticket.index')->with('error', __("You can't make a ticket because you're on the blacklist for a reason: '" . $check->reason . "', please contact the administrator"));
}
$ticketcategories = TicketCategory::all();
$servers = Auth::user()->servers;
return view('ticket.create', compact('ticketcategories', 'servers'));
}
public function changeStatus($ticket_id)
{
try {
$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
} catch (Exception $e) {
return redirect()->back()->with('warning', __('Ticket not found on the server. It potentially got deleted earlier'));
}
if ($ticket->status == "Closed") {
$ticket->status = "Reopened";
$ticket->save();
return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
}
$ticket->status = "Closed";
$ticket->save();
return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
}
public function dataTable()
{
$query = Ticket::where('user_id', Auth::user()->id)->get();
return datatables($query)
->addColumn('category', function (Ticket $tickets) {
return $tickets->ticketcategory->name;
})
->editColumn('title', function (Ticket $tickets) {
return '' . '#' . $tickets->ticket_id . ' - ' . htmlspecialchars($tickets->title) . '';
})
->editColumn('status', function (Ticket $tickets) {
switch ($tickets->status) {
case 'Reopened':
case 'Open':
$badgeColor = 'badge-success';
break;
case 'Closed':
$badgeColor = 'badge-danger';
break;
case 'Answered':
$badgeColor = 'badge-info';
break;
default:
$badgeColor = 'badge-warning';
break;
}
return '' . $tickets->status . '';
})
->editColumn('priority', function (Ticket $tickets) {
return __($tickets->priority);
})
->editColumn('updated_at', function (Ticket $tickets) {
return ['display' => $tickets->updated_at ? $tickets->updated_at->diffForHumans() : '',
'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
})
->addColumn('actions', function (Ticket $tickets) {
$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
return '
';
})
->rawColumns(['category', 'title', 'status', 'updated_at', "actions"])
->make(true);
}
}