id)->paginate(10); $ticketcategories = TicketCategory::all(); return view("ticket.index", compact("tickets", "ticketcategories")); } public function create() { $ticketcategories = TicketCategory::all(); $servers = Auth::user()->servers; return view("ticket.create", compact("ticketcategories", "servers")); } public function store(Request $request) { $this->validate($request, array( "title" => "required", "ticketcategory" => "required", "priority" => "required", "message" => "required") ); $ticket = new Ticket(array( "title" => $request->input("title"), "user_id" => Auth::user()->id, "ticket_id" => strtoupper(Str::random(5)), "ticketcategory_id" => $request->input("ticketcategory"), "priority" => $request->input("priority"), "message" => $request->input("message"), "status" => "Open", "server" => $request->input("server")) ); $ticket->save(); $user = Auth::user(); $admin = User::where('role', 'admin')->orWhere('role', 'mod')->get(); $user->notify(new CreateNotification($ticket)); Notification::send($admin, new AdminCreateNotification($ticket, $user)); return redirect()->route('ticket.index')->with('success', __('A ticket has been opened, ID: #') . $ticket->ticket_id); } public function show($ticket_id) { $ticket = Ticket::where("ticket_id", $ticket_id)->firstOrFail(); $ticketcomments = $ticket->ticketcomments; $ticketcategory = $ticket->ticketcategory; $server = Server::where('id', $ticket->server)->first(); return view("ticket.show", compact("ticket", "ticketcategory", "ticketcomments", "server")); } public function reply(Request $request) { $this->validate($request, array("ticketcomment" => "required")); $ticket = Ticket::where('id', $request->input("ticket_id"))->firstOrFail(); $ticket->status = "Client Reply"; $ticket->update(); $ticketcomment = TicketComment::create(array( "ticket_id" => $request->input("ticket_id"), "user_id" => Auth::user()->id, "ticketcomment" => $request->input("ticketcomment"), "message" => $request->input("message") )); $user = Auth::user(); $admin = User::where('role', 'admin')->orWhere('role', 'mod')->get(); $newmessage = $request->input("ticketcomment"); Notification::send($admin, new AdminReplyNotification($ticket, $user, $newmessage)); return redirect()->back()->with('success', __('Your comment has been submitted')); } }