feat: ✨ Reopen tickets
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parent
8c2289ed74
commit
af5d28e2a5
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@ -33,9 +33,14 @@ class TicketsController extends Controller
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return view('moderator.ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
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return view('moderator.ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
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}
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}
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public function close($ticket_id)
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public function changeStatus($ticket_id)
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{
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{
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$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
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$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
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if($ticket->status == "Closed"){
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$ticket->status = "Reopened";
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$ticket->save();
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return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
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}
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$ticket->status = 'Closed';
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$ticket->status = 'Closed';
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$ticket->save();
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$ticket->save();
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$ticketOwner = $ticket->user;
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$ticketOwner = $ticket->user;
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@ -85,12 +90,16 @@ class TicketsController extends Controller
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return '<a href="'.route('admin.users.show', $tickets->user->id).'">'.$tickets->user->name.'</a>';
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return '<a href="'.route('admin.users.show', $tickets->user->id).'">'.$tickets->user->name.'</a>';
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})
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})
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->addColumn('actions', function (Ticket $tickets) {
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->addColumn('actions', function (Ticket $tickets) {
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$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
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$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
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$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
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return '
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return '
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<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('moderator.ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
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<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('moderator.ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
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<form class="d-inline" method="post" action="'.route('moderator.ticket.close', ['ticket_id' => $tickets->ticket_id]).'">
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<form class="d-inline" method="post" action="'.route('moderator.ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]).'">
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'.csrf_field().'
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'.csrf_field().'
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'.method_field('POST').'
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'.method_field('POST').'
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<button data-content="'.__('Close').'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i></button>
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<button data-content="'.__($statusButtonText).'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white '.$statusButtonColor.' mr-1"><i class="fas '.$statusButtonIcon.'"></i></button>
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</form>
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</form>
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<form class="d-inline" method="post" action="'.route('moderator.ticket.delete', ['ticket_id' => $tickets->ticket_id]).'">
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<form class="d-inline" method="post" action="'.route('moderator.ticket.delete', ['ticket_id' => $tickets->ticket_id]).'">
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'.csrf_field().'
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'.csrf_field().'
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@ -101,6 +110,7 @@ class TicketsController extends Controller
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})
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})
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->editColumn('status', function (Ticket $tickets) {
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->editColumn('status', function (Ticket $tickets) {
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switch ($tickets->status) {
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switch ($tickets->status) {
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case 'Reopened':
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case 'Open':
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case 'Open':
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$badgeColor = 'badge-success';
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$badgeColor = 'badge-success';
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break;
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break;
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@ -104,9 +104,14 @@ class TicketsController extends Controller
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return redirect()->back()->with('success', __('Your comment has been submitted'));
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return redirect()->back()->with('success', __('Your comment has been submitted'));
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}
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}
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public function close($ticket_id)
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public function changeStatus($ticket_id)
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{
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{
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$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
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$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
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if($ticket->status == "Closed"){
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$ticket->status = "Reopened";
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$ticket->save();
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return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
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}
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$ticket->status = "Closed";
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$ticket->status = "Closed";
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$ticket->save();
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$ticket->save();
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return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
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return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
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@ -125,6 +130,7 @@ class TicketsController extends Controller
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})
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})
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->editColumn('status', function (Ticket $tickets) {
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->editColumn('status', function (Ticket $tickets) {
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switch ($tickets->status) {
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switch ($tickets->status) {
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case 'Reopened':
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case 'Open':
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case 'Open':
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$badgeColor = 'badge-success';
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$badgeColor = 'badge-success';
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break;
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break;
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@ -149,12 +155,16 @@ class TicketsController extends Controller
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'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
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'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
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})
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})
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->addColumn('actions', function (Ticket $tickets) {
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->addColumn('actions', function (Ticket $tickets) {
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$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
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$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
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$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
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return '
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return '
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<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
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<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
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<form class="d-inline" method="post" action="'.route('ticket.close', ['ticket_id' => $tickets->ticket_id]).'">
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<form class="d-inline" method="post" action="'.route('ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]).'">
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'.csrf_field().'
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'.csrf_field().'
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'.method_field('POST').'
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'.method_field('POST').'
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<button data-content="'.__('Close').'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i></button>
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<button data-content="'.__($statusButtonText).'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white '.$statusButtonColor.' mr-1"><i class="fas '.$statusButtonIcon.'"></i></button>
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</form>
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</form>
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</form>
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</form>
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@ -113,7 +113,7 @@ Route::middleware(['auth', 'checkSuspended'])->group(function () {
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Route::post('ticket/new', [TicketsController::class, 'store'])->middleware(['throttle:ticket-new'])->name('ticket.new.store');
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Route::post('ticket/new', [TicketsController::class, 'store'])->middleware(['throttle:ticket-new'])->name('ticket.new.store');
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Route::get('ticket/show/{ticket_id}', [TicketsController::class, 'show'])->name('ticket.show');
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Route::get('ticket/show/{ticket_id}', [TicketsController::class, 'show'])->name('ticket.show');
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Route::post('ticket/reply', [TicketsController::class, 'reply'])->middleware(['throttle:ticket-reply'])->name('ticket.reply');
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Route::post('ticket/reply', [TicketsController::class, 'reply'])->middleware(['throttle:ticket-reply'])->name('ticket.reply');
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Route::post('ticket/close/{ticket_id}', [TicketsController::class, 'close'])->name('ticket.close');
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Route::post('ticket/status/{ticket_id}', [TicketsController::class, 'changeStatus'])->name('ticket.changeStatus');
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}
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}
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//admin
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//admin
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@ -211,7 +211,7 @@ Route::middleware(['auth', 'checkSuspended'])->group(function () {
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Route::get('ticket/datatable', [ModTicketsController::class, 'datatable'])->name('ticket.datatable');
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Route::get('ticket/datatable', [ModTicketsController::class, 'datatable'])->name('ticket.datatable');
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Route::get('ticket/show/{ticket_id}', [ModTicketsController::class, 'show'])->name('ticket.show');
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Route::get('ticket/show/{ticket_id}', [ModTicketsController::class, 'show'])->name('ticket.show');
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Route::post('ticket/reply', [ModTicketsController::class, 'reply'])->name('ticket.reply');
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Route::post('ticket/reply', [ModTicketsController::class, 'reply'])->name('ticket.reply');
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Route::post('ticket/close/{ticket_id}', [ModTicketsController::class, 'close'])->name('ticket.close');
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Route::post('ticket/status/{ticket_id}', [ModTicketsController::class, 'changeStatus'])->name('ticket.changeStatus');
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Route::post('ticket/delete/{ticket_id}', [ModTicketsController::class, 'delete'])->name('ticket.delete');
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Route::post('ticket/delete/{ticket_id}', [ModTicketsController::class, 'delete'])->name('ticket.delete');
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//ticket moderation blacklist
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//ticket moderation blacklist
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Route::get('ticket/blacklist', [ModTicketsController::class, 'blacklist'])->name('ticket.blacklist');
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Route::get('ticket/blacklist', [ModTicketsController::class, 'blacklist'])->name('ticket.blacklist');
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@ -44,6 +44,9 @@
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@case("Open")
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@case("Open")
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<span class="badge badge-success">{{__("Open")}}</span>
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<span class="badge badge-success">{{__("Open")}}</span>
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@break
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@break
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@case("Reopened")
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<span class="badge badge-success">{{__("Reopened")}}</span>
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@break
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@case("Closed")
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@case("Closed")
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<span class="badge badge-danger">{{__("Closed")}}</span>
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<span class="badge badge-danger">{{__("Closed")}}</span>
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@break
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@break
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@ -69,13 +72,27 @@
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@endswitch
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@endswitch
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</p>
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</p>
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<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
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<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
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@if($ticket->status!='Closed')
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@if($ticket->status=='Closed')
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<form class="d-inline" method="post" action="{{route('moderator.ticket.close', ['ticket_id' => $ticket->ticket_id ])}}">
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<form class="d-inline" method="post"
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{{csrf_field()}}
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action="{{route('moderator.ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
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{{method_field("POST") }}
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{{csrf_field()}}
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<button data-content="{{__("Close")}}" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i>{{__("Close")}}</button>
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{{method_field("POST") }}
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</form>
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<button data-content="{{__("Reopen")}}" data-toggle="popover"
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@endif
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data-trigger="hover" data-placement="top"
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class="btn btn-sm text-white btn-success mr-1"><i
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class="fas fa-redo"></i>{{__("Reopen")}}</button>
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</form>
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@else
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<form class="d-inline" method="post"
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action="{{route('moderator.ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
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{{csrf_field()}}
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{{method_field("POST") }}
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<button data-content="{{__("Close")}}" data-toggle="popover"
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data-trigger="hover" data-placement="top"
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class="btn btn-sm text-white btn-warning mr-1"><i
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class="fas fa-times"></i>{{__("Close")}}</button>
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</form>
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@endif
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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@ -36,7 +36,7 @@
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<div class="card">
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<div class="card">
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<div class="card-header">
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<div class="card-header">
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<h5 class="card-title"><i class="fa fa-coins mr-2"></i>{{ config('app.name', 'Controlpanel.gg') }} Store</h5>
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<h5 class="card-title"><i class="fa fa-coins mr-2"></i>{{ CREDITS_DISPLAY_NAME }}</h5>
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</div>
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</div>
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<div class="card-body">
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<div class="card-body">
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<table class="table table-striped table-responsive-sm">
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<table class="table table-striped table-responsive-sm">
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@ -35,43 +35,58 @@
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<div class="card-body">
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<div class="card-body">
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<div class="ticket-info">
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<div class="ticket-info">
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@if(!empty($server))
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@if(!empty($server))
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<p><b>{{__("Server")}}:</b> <a href="{{ config('SETTINGS::SYSTEM:PTERODACTYL:URL') }}/server/{{ $server->identifier }}" target="__blank">{{ $server->name }} </a></p>
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<p><b>{{__("Server")}}:</b> <a
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href="{{ config('SETTINGS::SYSTEM:PTERODACTYL:URL') }}/server/{{ $server->identifier }}"
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target="__blank">{{ $server->name }} </a></p>
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@endif
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@endif
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<p><b>{{__("Title")}}:</b> {{ $ticket->title }}</p>
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<p><b>{{__("Title")}}:</b> {{ $ticket->title }}</p>
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<p><b>{{__("Category")}}:</b> {{ $ticketcategory->name }}</p>
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<p><b>{{__("Category")}}:</b> {{ $ticketcategory->name }}</p>
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<p><b>{{__("Status")}}:</b>
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<p><b>{{__("Status")}}:</b>
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@switch($ticket->status)
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@switch($ticket->status)
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@case("Open")
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@case("Open")
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<span class="badge badge-success">{{__("Open")}}</span>
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<span class="badge badge-success">{{__("Open")}}</span>
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@break
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@break
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@case("Closed")
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@case("Reopened")
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<span class="badge badge-danger">{{__("Closed")}}</span>
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<span class="badge badge-success">{{__("Reopened")}}</span>
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@break
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@break
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@case("Answered")
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@case("Closed")
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<span class="badge badge-info">{{__("Answered")}}</span>
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<span class="badge badge-danger">{{__("Closed")}}</span>
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@break
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@break
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@case("Client Reply")
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@case("Answered")
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<span class="badge badge-warning">{{__("Client Reply")}}</span>
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<span class="badge badge-info">{{__("Answered")}}</span>
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@break
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@break
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@endswitch
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@case("Client Reply")
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</p>
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<span class="badge badge-warning">{{__("Client Reply")}}</span>
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<p><b>Priority:</b>
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@break
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@switch($ticket->priority)
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@endswitch
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@case("Low")
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</p>
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<span class="badge badge-success">{{__("Low")}}</span>
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<p><b>Priority:</b>
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@break
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@switch($ticket->priority)
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@case("Medium")
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@case("Low")
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<span class="badge badge-warning">{{__("Medium")}}</span>
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<span class="badge badge-success">{{__("Low")}}</span>
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@break
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@break
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@case("High")
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@case("Medium")
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<span class="badge badge-danger">{{__("High")}}</span>
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<span class="badge badge-warning">{{__("Medium")}}</span>
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@break
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@break
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@endswitch
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@case("High")
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</p>
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<span class="badge badge-danger">{{__("High")}}</span>
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@break
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@endswitch
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</p>
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<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
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<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
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@if($ticket->status!='Closed')
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@if($ticket->status=='Closed')
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<form class="d-inline" method="post"
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<form class="d-inline" method="post"
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action="{{route('ticket.close', ['ticket_id' => $ticket->ticket_id ])}}">
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action="{{route('ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
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{{csrf_field()}}
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{{method_field("POST") }}
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<button data-content="{{__("Reopen")}}" data-toggle="popover"
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data-trigger="hover" data-placement="top"
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class="btn btn-sm text-white btn-success mr-1"><i
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class="fas fa-redo"></i>{{__("Reopen")}}</button>
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</form>
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@else
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<form class="d-inline" method="post"
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action="{{route('ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
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{{csrf_field()}}
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{{csrf_field()}}
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{{method_field("POST") }}
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{{method_field("POST") }}
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<button data-content="{{__("Close")}}" data-toggle="popover"
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<button data-content="{{__("Close")}}" data-toggle="popover"
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@ -96,56 +111,60 @@
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<div class="card-header">
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<div class="card-header">
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<div class="d-flex justify-content-between">
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<div class="d-flex justify-content-between">
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<h5 class="card-title"><img
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<h5 class="card-title"><img
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src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticket->user->email)) }}?s=25"
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src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticket->user->email)) }}?s=25"
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class="user-image" alt="User Image">
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class="user-image" alt="User Image">
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<a href="/admin/users/{{$ticket->user->id}}">{{ $ticket->user->name }} </a>
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<a href="/admin/users/{{$ticket->user->id}}">{{ $ticket->user->name }} </a>
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@if($ticket->user->role === "member")
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@if($ticket->user->role === "member")
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<span class="badge badge-secondary"> Member </span>
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<span class="badge badge-secondary"> Member </span>
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@elseif ($ticket->user->role === "client")
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@elseif ($ticket->user->role === "client")
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<span class="badge badge-success"> Client </span>
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<span class="badge badge-success"> Client </span>
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@elseif ($ticket->user->role === "moderator")
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@elseif ($ticket->user->role === "moderator")
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<span class="badge badge-info"> Moderator </span>
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<span class="badge badge-info"> Moderator </span>
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@elseif ($ticket->user->role === "admin")
|
@elseif ($ticket->user->role === "admin")
|
||||||
<span class="badge badge-danger"> Admin </span>
|
<span class="badge badge-danger"> Admin </span>
|
||||||
@endif
|
@endif
|
||||||
</h5>
|
</h5>
|
||||||
<span class="badge badge-primary">{{ $ticket->created_at->diffForHumans() }}</span>
|
<span
|
||||||
|
class="badge badge-primary">{{ $ticket->created_at->diffForHumans() }}</span>
|
||||||
</div>
|
</div>
|
||||||
</div>
|
</div>
|
||||||
<div class="card-body" style="white-space:pre-wrap">{{ $ticket->message }}</div>
|
<div class="card-body" style="white-space:pre-wrap">{{ $ticket->message }}</div>
|
||||||
</div>
|
</div>
|
||||||
@foreach ($ticketcomments as $ticketcomment)
|
@foreach ($ticketcomments as $ticketcomment)
|
||||||
<div class="card">
|
<div class="card">
|
||||||
<div class="card-header">
|
<div class="card-header">
|
||||||
<div class="d-flex justify-content-between">
|
<div class="d-flex justify-content-between">
|
||||||
<h5 class="card-title"><img
|
<h5 class="card-title"><img
|
||||||
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticketcomment->user->email)) }}?s=25"
|
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticketcomment->user->email)) }}?s=25"
|
||||||
class="user-image" alt="User Image">
|
class="user-image" alt="User Image">
|
||||||
<a href="/admin/users/{{$ticketcomment->user->id}}">{{ $ticketcomment->user->name }}</a>
|
<a href="/admin/users/{{$ticketcomment->user->id}}">{{ $ticketcomment->user->name }}</a>
|
||||||
@if($ticketcomment->user->role === "member")
|
@if($ticketcomment->user->role === "member")
|
||||||
<span class="badge badge-secondary"> Member </span>
|
<span class="badge badge-secondary"> Member </span>
|
||||||
@elseif ($ticketcomment->user->role === "client")
|
@elseif ($ticketcomment->user->role === "client")
|
||||||
<span class="badge badge-success"> Client </span>
|
<span class="badge badge-success"> Client </span>
|
||||||
@elseif ($ticketcomment->user->role === "moderator")
|
@elseif ($ticketcomment->user->role === "moderator")
|
||||||
<span class="badge badge-info"> Moderator </span>
|
<span class="badge badge-info"> Moderator </span>
|
||||||
@elseif ($ticketcomment->user->role === "admin")
|
@elseif ($ticketcomment->user->role === "admin")
|
||||||
<span class="badge badge-danger"> Admin </span>
|
<span class="badge badge-danger"> Admin </span>
|
||||||
@endif
|
@endif
|
||||||
</h5>
|
</h5>
|
||||||
<span class="badge badge-primary">{{ $ticketcomment->created_at->diffForHumans() }}</span>
|
<span
|
||||||
|
class="badge badge-primary">{{ $ticketcomment->created_at->diffForHumans() }}</span>
|
||||||
|
</div>
|
||||||
</div>
|
</div>
|
||||||
|
<div class="card-body"
|
||||||
|
style="white-space:pre-wrap">{{ $ticketcomment->ticketcomment }}</div>
|
||||||
</div>
|
</div>
|
||||||
<div class="card-body" style="white-space:pre-wrap">{{ $ticketcomment->ticketcomment }}</div>
|
|
||||||
</div>
|
|
||||||
@endforeach
|
@endforeach
|
||||||
<div class="comment-form">
|
<div class="comment-form">
|
||||||
<form action="{{ route('ticket.reply')}}" method="POST" class="form reply-form">
|
<form action="{{ route('ticket.reply')}}" method="POST" class="form reply-form">
|
||||||
{!! csrf_field() !!}
|
{!! csrf_field() !!}
|
||||||
<input type="hidden" name="ticket_id" value="{{ $ticket->id }}">
|
<input type="hidden" name="ticket_id" value="{{ $ticket->id }}">
|
||||||
<div class="form-group{{ $errors->has('ticketcomment') ? ' has-error' : '' }}">
|
<div class="form-group{{ $errors->has('ticketcomment') ? ' has-error' : '' }}">
|
||||||
<textarea rows="10" id="ticketcomment" class="form-control" name="ticketcomment"></textarea>
|
<textarea rows="10" id="ticketcomment" class="form-control"
|
||||||
|
name="ticketcomment"></textarea>
|
||||||
@if ($errors->has('ticketcomment'))
|
@if ($errors->has('ticketcomment'))
|
||||||
<span class="help-block">
|
<span class="help-block">
|
||||||
<strong>{{ $errors->first('ticketcomment') }}</strong>
|
<strong>{{ $errors->first('ticketcomment') }}</strong>
|
||||||
</span>
|
</span>
|
||||||
@endif
|
@endif
|
||||||
|
|
Loading…
Reference in a new issue