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feat: ✨ Reopen tickets

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This commit is contained in:
Johannes F 2023-02-12 00:15:36 +01:00 committed by IceToast
parent 8c2289ed74
commit af5d28e2a5
6 changed files with 141 additions and 85 deletions
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16
app/Http/Controllers/Moderation/TicketsController.php
View file

@ -33,9 +33,14 @@ class TicketsController extends Controller
return view('moderator.ticket.show', compact('ticket', 'ticketcategory', 'ticketcomments', 'server'));
}
public function close($ticket_id)
public function changeStatus($ticket_id)
{
$ticket = Ticket::where('ticket_id', $ticket_id)->firstOrFail();
if($ticket->status == "Closed"){
$ticket->status = "Reopened";
$ticket->save();
return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
}
$ticket->status = 'Closed';
$ticket->save();
$ticketOwner = $ticket->user;
@ -85,12 +90,16 @@ class TicketsController extends Controller
return '<a href="'.route('admin.users.show', $tickets->user->id).'">'.$tickets->user->name.'</a>';
})
->addColumn('actions', function (Ticket $tickets) {
$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
return '
<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('moderator.ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
<form class="d-inline" method="post" action="'.route('moderator.ticket.close', ['ticket_id' => $tickets->ticket_id]).'">
<form class="d-inline" method="post" action="'.route('moderator.ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]).'">
'.csrf_field().'
'.method_field('POST').'
<button data-content="'.__('Close').'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i></button>
<button data-content="'.__($statusButtonText).'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white '.$statusButtonColor.' mr-1"><i class="fas '.$statusButtonIcon.'"></i></button>
</form>
<form class="d-inline" method="post" action="'.route('moderator.ticket.delete', ['ticket_id' => $tickets->ticket_id]).'">
'.csrf_field().'
@ -101,6 +110,7 @@ class TicketsController extends Controller
})
->editColumn('status', function (Ticket $tickets) {
switch ($tickets->status) {
case 'Reopened':
case 'Open':
$badgeColor = 'badge-success';
break;

16
app/Http/Controllers/TicketsController.php
View file

@ -104,9 +104,14 @@ class TicketsController extends Controller
return redirect()->back()->with('success', __('Your comment has been submitted'));
}
public function close($ticket_id)
public function changeStatus($ticket_id)
{
$ticket = Ticket::where('user_id', Auth::user()->id)->where("ticket_id", $ticket_id)->firstOrFail();
if($ticket->status == "Closed"){
$ticket->status = "Reopened";
$ticket->save();
return redirect()->back()->with('success', __('A ticket has been reopened, ID: #') . $ticket->ticket_id);
}
$ticket->status = "Closed";
$ticket->save();
return redirect()->back()->with('success', __('A ticket has been closed, ID: #') . $ticket->ticket_id);
@ -125,6 +130,7 @@ class TicketsController extends Controller
})
->editColumn('status', function (Ticket $tickets) {
switch ($tickets->status) {
case 'Reopened':
case 'Open':
$badgeColor = 'badge-success';
break;
@ -149,12 +155,16 @@ class TicketsController extends Controller
'raw' => $tickets->updated_at ? strtotime($tickets->updated_at) : ''];
})
->addColumn('actions', function (Ticket $tickets) {
$statusButtonColor = ($tickets->status == "Closed") ? 'btn-success' : 'btn-warning';
$statusButtonIcon = ($tickets->status == "Closed") ? 'fa-redo' : 'fa-times';
$statusButtonText = ($tickets->status == "Closed") ? __('Reopen') : __('Close');
return '
<a data-content="'.__('View').'" data-toggle="popover" data-trigger="hover" data-placement="top" href="'.route('ticket.show', ['ticket_id' => $tickets->ticket_id]).'" class="btn btn-sm text-white btn-info mr-1"><i class="fas fa-eye"></i></a>
<form class="d-inline" method="post" action="'.route('ticket.close', ['ticket_id' => $tickets->ticket_id]).'">
<form class="d-inline" method="post" action="'.route('ticket.changeStatus', ['ticket_id' => $tickets->ticket_id]).'">
'.csrf_field().'
'.method_field('POST').'
<button data-content="'.__('Close').'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i></button>
<button data-content="'.__($statusButtonText).'" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white '.$statusButtonColor.' mr-1"><i class="fas '.$statusButtonIcon.'"></i></button>
</form>
</form>

4
routes/web.php
View file

@ -113,7 +113,7 @@ Route::middleware(['auth', 'checkSuspended'])->group(function () {
Route::post('ticket/new', [TicketsController::class, 'store'])->middleware(['throttle:ticket-new'])->name('ticket.new.store');
Route::get('ticket/show/{ticket_id}', [TicketsController::class, 'show'])->name('ticket.show');
Route::post('ticket/reply', [TicketsController::class, 'reply'])->middleware(['throttle:ticket-reply'])->name('ticket.reply');
Route::post('ticket/close/{ticket_id}', [TicketsController::class, 'close'])->name('ticket.close');
Route::post('ticket/status/{ticket_id}', [TicketsController::class, 'changeStatus'])->name('ticket.changeStatus');
}
//admin
@ -211,7 +211,7 @@ Route::middleware(['auth', 'checkSuspended'])->group(function () {
Route::get('ticket/datatable', [ModTicketsController::class, 'datatable'])->name('ticket.datatable');
Route::get('ticket/show/{ticket_id}', [ModTicketsController::class, 'show'])->name('ticket.show');
Route::post('ticket/reply', [ModTicketsController::class, 'reply'])->name('ticket.reply');
Route::post('ticket/close/{ticket_id}', [ModTicketsController::class, 'close'])->name('ticket.close');
Route::post('ticket/status/{ticket_id}', [ModTicketsController::class, 'changeStatus'])->name('ticket.changeStatus');
Route::post('ticket/delete/{ticket_id}', [ModTicketsController::class, 'delete'])->name('ticket.delete');
//ticket moderation blacklist
Route::get('ticket/blacklist', [ModTicketsController::class, 'blacklist'])->name('ticket.blacklist');

31
themes/default/views/moderator/ticket/show.blade.php
View file

@ -44,6 +44,9 @@
@case("Open")
<span class="badge badge-success">{{__("Open")}}</span>
@break
@case("Reopened")
<span class="badge badge-success">{{__("Reopened")}}</span>
@break
@case("Closed")
<span class="badge badge-danger">{{__("Closed")}}</span>
@break
@ -69,13 +72,27 @@
@endswitch
</p>
<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
@if($ticket->status!='Closed')
<form class="d-inline" method="post" action="{{route('moderator.ticket.close', ['ticket_id' => $ticket->ticket_id ])}}">
{{csrf_field()}}
{{method_field("POST") }}
<button data-content="{{__("Close")}}" data-toggle="popover" data-trigger="hover" data-placement="top" class="btn btn-sm text-white btn-warning mr-1"><i class="fas fa-times"></i>{{__("Close")}}</button>
</form>
@endif
@if($ticket->status=='Closed')
<form class="d-inline" method="post"
action="{{route('moderator.ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
{{csrf_field()}}
{{method_field("POST") }}
<button data-content="{{__("Reopen")}}" data-toggle="popover"
data-trigger="hover" data-placement="top"
class="btn btn-sm text-white btn-success mr-1"><i
class="fas fa-redo"></i>{{__("Reopen")}}</button>
</form>
@else
<form class="d-inline" method="post"
action="{{route('moderator.ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
{{csrf_field()}}
{{method_field("POST") }}
<button data-content="{{__("Close")}}" data-toggle="popover"
data-trigger="hover" data-placement="top"
class="btn btn-sm text-white btn-warning mr-1"><i
class="fas fa-times"></i>{{__("Close")}}</button>
</form>
@endif
</div>
</div>
</div>

2
themes/default/views/store/index.blade.php
View file

@ -36,7 +36,7 @@
<div class="card">
<div class="card-header">
<h5 class="card-title"><i class="fa fa-coins mr-2"></i>{{ config('app.name', 'Controlpanel.gg') }} Store</h5>
<h5 class="card-title"><i class="fa fa-coins mr-2"></i>{{ CREDITS_DISPLAY_NAME }}</h5>
</div>
<div class="card-body">
<table class="table table-striped table-responsive-sm">

157
themes/default/views/ticket/show.blade.php
View file

@ -35,43 +35,58 @@
<div class="card-body">
<div class="ticket-info">
@if(!empty($server))
<p><b>{{__("Server")}}:</b> <a href="{{ config('SETTINGS::SYSTEM:PTERODACTYL:URL') }}/server/{{ $server->identifier }}" target="__blank">{{ $server->name }} </a></p>
<p><b>{{__("Server")}}:</b> <a
href="{{ config('SETTINGS::SYSTEM:PTERODACTYL:URL') }}/server/{{ $server->identifier }}"
target="__blank">{{ $server->name }} </a></p>
@endif
<p><b>{{__("Title")}}:</b> {{ $ticket->title }}</p>
<p><b>{{__("Category")}}:</b> {{ $ticketcategory->name }}</p>
<p><b>{{__("Status")}}:</b>
@switch($ticket->status)
@case("Open")
<span class="badge badge-success">{{__("Open")}}</span>
@break
@case("Closed")
<span class="badge badge-danger">{{__("Closed")}}</span>
@break
@case("Answered")
<span class="badge badge-info">{{__("Answered")}}</span>
@break
@case("Client Reply")
<span class="badge badge-warning">{{__("Client Reply")}}</span>
@break
@endswitch
</p>
<p><b>Priority:</b>
@switch($ticket->priority)
@case("Low")
<span class="badge badge-success">{{__("Low")}}</span>
@break
@case("Medium")
<span class="badge badge-warning">{{__("Medium")}}</span>
@break
@case("High")
<span class="badge badge-danger">{{__("High")}}</span>
@break
@endswitch
</p>
<p><b>{{__("Title")}}:</b> {{ $ticket->title }}</p>
<p><b>{{__("Category")}}:</b> {{ $ticketcategory->name }}</p>
<p><b>{{__("Status")}}:</b>
@switch($ticket->status)
@case("Open")
<span class="badge badge-success">{{__("Open")}}</span>
@break
@case("Reopened")
<span class="badge badge-success">{{__("Reopened")}}</span>
@break
@case("Closed")
<span class="badge badge-danger">{{__("Closed")}}</span>
@break
@case("Answered")
<span class="badge badge-info">{{__("Answered")}}</span>
@break
@case("Client Reply")
<span class="badge badge-warning">{{__("Client Reply")}}</span>
@break
@endswitch
</p>
<p><b>Priority:</b>
@switch($ticket->priority)
@case("Low")
<span class="badge badge-success">{{__("Low")}}</span>
@break
@case("Medium")
<span class="badge badge-warning">{{__("Medium")}}</span>
@break
@case("High")
<span class="badge badge-danger">{{__("High")}}</span>
@break
@endswitch
</p>
<p><b>{{__("Created on")}}:</b> {{ $ticket->created_at->diffForHumans() }}</p>
@if($ticket->status!='Closed')
@if($ticket->status=='Closed')
<form class="d-inline" method="post"
action="{{route('ticket.close', ['ticket_id' => $ticket->ticket_id ])}}">
action="{{route('ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
{{csrf_field()}}
{{method_field("POST") }}
<button data-content="{{__("Reopen")}}" data-toggle="popover"
data-trigger="hover" data-placement="top"
class="btn btn-sm text-white btn-success mr-1"><i
class="fas fa-redo"></i>{{__("Reopen")}}</button>
</form>
@else
<form class="d-inline" method="post"
action="{{route('ticket.changeStatus', ['ticket_id' => $ticket->ticket_id ])}}">
{{csrf_field()}}
{{method_field("POST") }}
<button data-content="{{__("Close")}}" data-toggle="popover"
@ -96,56 +111,60 @@
<div class="card-header">
<div class="d-flex justify-content-between">
<h5 class="card-title"><img
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticket->user->email)) }}?s=25"
class="user-image" alt="User Image">
<a href="/admin/users/{{$ticket->user->id}}">{{ $ticket->user->name }} </a>
@if($ticket->user->role === "member")
<span class="badge badge-secondary"> Member </span>
@elseif ($ticket->user->role === "client")
<span class="badge badge-success"> Client </span>
@elseif ($ticket->user->role === "moderator")
<span class="badge badge-info"> Moderator </span>
@elseif ($ticket->user->role === "admin")
<span class="badge badge-danger"> Admin </span>
@endif
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticket->user->email)) }}?s=25"
class="user-image" alt="User Image">
<a href="/admin/users/{{$ticket->user->id}}">{{ $ticket->user->name }} </a>
@if($ticket->user->role === "member")
<span class="badge badge-secondary"> Member </span>
@elseif ($ticket->user->role === "client")
<span class="badge badge-success"> Client </span>
@elseif ($ticket->user->role === "moderator")
<span class="badge badge-info"> Moderator </span>
@elseif ($ticket->user->role === "admin")
<span class="badge badge-danger"> Admin </span>
@endif
</h5>
<span class="badge badge-primary">{{ $ticket->created_at->diffForHumans() }}</span>
<span
class="badge badge-primary">{{ $ticket->created_at->diffForHumans() }}</span>
</div>
</div>
<div class="card-body" style="white-space:pre-wrap">{{ $ticket->message }}</div>
</div>
@foreach ($ticketcomments as $ticketcomment)
<div class="card">
<div class="card-header">
<div class="d-flex justify-content-between">
<h5 class="card-title"><img
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticketcomment->user->email)) }}?s=25"
class="user-image" alt="User Image">
<a href="/admin/users/{{$ticketcomment->user->id}}">{{ $ticketcomment->user->name }}</a>
@if($ticketcomment->user->role === "member")
<span class="badge badge-secondary"> Member </span>
@elseif ($ticketcomment->user->role === "client")
<span class="badge badge-success"> Client </span>
@elseif ($ticketcomment->user->role === "moderator")
<span class="badge badge-info"> Moderator </span>
@elseif ($ticketcomment->user->role === "admin")
<span class="badge badge-danger"> Admin </span>
@endif
</h5>
<span class="badge badge-primary">{{ $ticketcomment->created_at->diffForHumans() }}</span>
<div class="card">
<div class="card-header">
<div class="d-flex justify-content-between">
<h5 class="card-title"><img
src="https://www.gravatar.com/avatar/{{ md5(strtolower($ticketcomment->user->email)) }}?s=25"
class="user-image" alt="User Image">
<a href="/admin/users/{{$ticketcomment->user->id}}">{{ $ticketcomment->user->name }}</a>
@if($ticketcomment->user->role === "member")
<span class="badge badge-secondary"> Member </span>
@elseif ($ticketcomment->user->role === "client")
<span class="badge badge-success"> Client </span>
@elseif ($ticketcomment->user->role === "moderator")
<span class="badge badge-info"> Moderator </span>
@elseif ($ticketcomment->user->role === "admin")
<span class="badge badge-danger"> Admin </span>
@endif
</h5>
<span
class="badge badge-primary">{{ $ticketcomment->created_at->diffForHumans() }}</span>
</div>
</div>
<div class="card-body"
style="white-space:pre-wrap">{{ $ticketcomment->ticketcomment }}</div>
</div>
<div class="card-body" style="white-space:pre-wrap">{{ $ticketcomment->ticketcomment }}</div>
</div>
@endforeach
<div class="comment-form">
<form action="{{ route('ticket.reply')}}" method="POST" class="form reply-form">
{!! csrf_field() !!}
<input type="hidden" name="ticket_id" value="{{ $ticket->id }}">
<div class="form-group{{ $errors->has('ticketcomment') ? ' has-error' : '' }}">
<textarea rows="10" id="ticketcomment" class="form-control" name="ticketcomment"></textarea>
<textarea rows="10" id="ticketcomment" class="form-control"
name="ticketcomment"></textarea>
@if ($errors->has('ticketcomment'))
<span class="help-block">
<span class="help-block">
<strong>{{ $errors->first('ticketcomment') }}</strong>
</span>
@endif